Term Conditions Page

At Gold Tree Trading, your satisfaction is our priority. We offer refunds and exchanges within 3 days of delivery, subject to the following terms:

Discounted Items

Items purchased during sales or promotions are final sales and cannot be refunded or exchanged. Please double-check your selection during such offers. Our support team is available for any queries.

Payment Options

 Gold Tree Trading provides secure payment methods, including:

• Cash on Delivery (COD)
• Bkash
• Debit/Credit Cards
• Nagad and Other Wallets

For certain orders, based on value or shopping history, an advance payment of 5-10% or the delivery charge may be required, payable via Bkash or Nagad.

Return and Claims Policy

Products qualify for returns if they meet any of these conditions:

• Quality defects
• Shipment damage
• The wrong item, size, or color delivered
• Item lost in transit

Report issues to our Customer Service within 3 days of delivery for prompt resolution.

How to Return

1. Contact Customer Support at [Email/Phone] within 3 days to request a return authorization.
2. Ensure the product is unused and has the original packaging and tags intact.
3. Provide proof of purchase.
4. Follow the instructions and include the return authorization number on the package.

Note: Return shipping costs are your responsibility.

Refunds and Exchanges

• Refunds: Issued to the original payment method within 7-10 days, excluding return shipping fees.
• Exchanges: Replace the item with one of equal value or pay the difference for a higher-priced item. Delivery times may vary.

Non-Returnable Items

• Gift cards
• Final sale items
• Damaged or altered products
• Returns initiated after 3 days of delivery

Assistance

If you have questions or need help with returns, contact us at  info@goldtreebd.com / +8801736686567. At Gold Tree Trading, we aim to provide a seamless shopping experience!